Bulk Water Dispensing Station

The City offers two Bulk Water Stations for rural and commercial users. To access the stations, users must set up an account with the Finance Department either in person at City Hall or over the phone. Note that credit cards are the only accepted payment method for account setup fees paid over the phone, and a credit card processing fee applies.  

The Fort St. John Bulk Water Station, located on 116 Street (West Bypass Road) by Ma Murray Elementary School, has six bays for commercial and two for residential users. The Charlie Lake Bulk Water Station accommodates residential users only.

Slippery conditions may occur in cold temperatures. Use precautions when accessing the facility.

Purchase Water Credits Online

Graphic promoting how buying water online through Fort St Johns online system.

We’ve updated our bulk water systems, so you can now purchase water credits online! In just five easy steps, you can purchase bulk water credits from anywhere:

  1. Create Your Account: Call, email, or visit City Hall to have our Finance team set up your online account. New customers must visit City Hall. Once registered, you will receive an email with login details and a temporary password.
  2. Login: Go to fortstjohn.ca/bulk-water-credits and enter the username and password provided to you.
  3. Manage Your Profile: From the navigation menu, select “User Mgmt.” and click on the “My Profile” button to view your account details.
  4. Add Credits: To top up your account, choose the “Add Money” option. Enter the amount you wish to add and your payment information, then click “Process.”
  5. Complete the Transaction: After your transaction is approved, your credits can be used at the Fort St. John or Charlie Lake Bulk Water stations.

We recommend updating your password for added security. On the “My Profile” page, click the green edit icon and follow the instructions to reset your password.

Residential Users

When residential users set up an account at City Hall, they will obtain an operator PIN. The fee to set up a residential account is $15. Residential users must pre-pay for their water credits at City Hall during regular business hours, Monday to Friday, from 8:30 am to 4:30 pm, or online at fortstjohn.ca/bulk-water-credits.

The Fort St. John Bulk Water Station on 116 Street (West Bypass Road) has two bays (Bay 7 & 8) for residential users. These bays only have a 2-inch (50-millimetre) outlet with a male cam-lock fitting. Users must have a 2-inch (50-millimetre) female cam-lock fitting and an adequate hose to reach their tank.

There is an alternate location in Charlie Lake at 13074 Lakeshore Drive (the red dot on the map below) for residential users only.

Aerial view of Charlie Lake.

Activating the System

  1. Connect to the water outlet
  2. Ensure the switch is in the OFF position
  3. Key in your Operator Number – Press ENTER
  4. Key in your PIN – Press ENTER
  5. Select pump – Press ENTER (Pump 7 is on the left, Pump 8 on the right)
  6. Enter volume in litres – Press ENTER (5,000 litres for maximum fill)
  7. Turn the switch to the ON position
Box with keypad and lcd screen.

Commercial Users

Commercial users may access the Fort St. John Bulk Water Station on 116 Street (West Bypass Road) by setting up an account with the Finance Department and obtaining an operator PIN. 

Commercial users must submit a completed application form [PDF/337KB]. Once received, the Finance department will contact you to arrange payment of the setup fees. Payment may be made in person at City Hall, by credit card authorization form, or over the phone. Please note that credit cards are the only accepted payment method for account setup fees paid over the phone, and a credit card processing fee applies. 

The following fees apply:

  • Commercial account set up: $100
  • Operator PIN: $15 each (must have one)
  • Non-domestic water: $10 per cubic metre

Commercial users will be invoiced monthly for a minimum flat fee of $100 (which includes $100 worth of consumption). Any consumption exceeding $100 during a month will be added to your bill. 

There are four bays for top-load trucks with over 4 meters of clearance and two bays with hose outlets at 1.2 meters for other vehicles. All six of these bays have 3-inch (75-millimetre) male cam-lock outlets. Users must have a 3-inch (75-millimetre) female cam-lock fitting and an adequate hose to reach their tank.

Activating the System

  1. Connect to the water outlet
  2. Key in your Operator Number – Press ENTER
  3. Key in your PIN – Press ENTER
  4. Enter volume in litres – Press ENTER (40,000 litres for maximum fill)
Water dispenser machine with keypad and small lcd screen.

Related Links