The City of Fort St. John Water Regulation Bylaw [PDF/1.1MB] allows for an account holder to dispute water billing charges regarding the accuracy of an account billing, a meter testing process, or an over billing adjustment process.
An appeal must be made within 30 calendar days of receiving the water meter testing results or notice from the City regarding the over or under billing.
Complete the form below to initiate an appeal or alternatively, print and submit the Water Billing Dispute Form [PDF/132KB] in-person at City Hall.