Community Services

The Community Services Division provides programs, services, and resources to create a community in which people of all ages and cultural backgrounds want to live, work, play and visit.

Facilities and Grounds

The Facilities and Grounds Department provides operational, technical and logistical support to all recreation and leisure services programming and special events. The two departments include permanent and seasonal personnel and a small fleet of specialized equipment to ensure rapid and efficient delivery of services to the community at all recreational facilities, civic properties and outdoor spaces. These two departments work together in synergy, with the ability to crossover to assist cooperatively in operations.

Responsibilities:

  • Identifying maintenance problems and performing routine repairs
  • Performing ice in/out operations on the City’s indoor rinks
  • Responding to internal and external service/maintenance requests
  • Provide support for special events, programs and festivals
  • To provide safe and usable indoor facilities for public use
  • To work with user groups to provide the best possible conditions for their competitions
    • Providing support to ensure the successful execution of outdoor events and festivals like High on Ice Winter Festival and Canada Day festivities
    • Enhancing the level of service to the community’s outdoor spaces
    • Performing overall beautification including weeding, bench maintenance, graffiti removal and painting
    • Conducting snow removal on civic properties, sidewalks and trails
    • Responding to internal and external maintenance/service requests

Recreation and Leisure

The Recreation and Leisure Services Department is committed to providing opportunities that enhance the quality of life for all citizens of our community. The team consists of recreation programmers, lifeguards and instructors, customer service representatives, recreation attendants and senior staff who facilitate or host a multitude of programs that encourage healthy and active lifestyles for all ages.

Responsibilities:

  • Providing support to 35 different user groups from the community that utilize indoor and outdoor facilities experiencing;
    • 4000 hours of ice usage
    • 376 hours of dry floor usage
    • 206 hours of outdoor field usage
    • 1915 hours of indoor pitch usage
  • Running and organizing fun activities and programs for families, tots, youth and adults like Tumble Time, Bouncing Beans, Active Communities Skating Lessons, adult ball hockey, badminton, pickelball, and basketball.
  • Planning civic events like Canada Day, High on Ice Winter Festival, Santa Claus Parade, Community One Stop, Mosaic 150 and Party in the Parka.
  • Liase with over 70 external event organizers providing community activities such as charitable walks, parties, Farmers’ Market, and park events.
  • Promotion of local tourism products and services
  • Responding to travel inquiries from local and out-of-town travellers
  • Retail sales of branded merchandise
  • Tracking and reporting visitor statistics
  • Distributing local visitor guides
  • Member of the Visitor Services Network (Destination BC)
  • Offering complementary brochures on BC, Alberta, Yukon, Northwest Territories, and Vacation Planners across Canada
  • Running tourism-related events and programs
  • Providing Red Cross swimming lessons to patrons of all ages
  • Offering safety programs like babysitting courses, home alone programs, first aid, and lifeguard certification courses
  • Running special events including tween/teen nights, and family day swims
  • Hosting a variety of user groups like the Inconnu, Stingrays, and Special Olympics swim clubs
  • Providing fully accessible options for people with limited mobility
  • Offering fitness classes like yoga, aqua-fit, watercise, strength & stretch and hydro rider

Economic Development

The Economic Development Office facilitates business development, international investment and site location as well as land acquisitions and assembly for community needs. The Office addresses issues of community sustainability and growth including recruitment and retention, livability and health by liaising with the development community, Northern Health, local governments and community partners.

The communications function provides the pictures and words to all city internal and external communications and marketing activities. This team promotes the fun stuff and explains the complicated stuff and celebrates Fort St. John, locally and provincially, and everything it has to offer.

Responsibilities:

  • Promotes sustainability of commercial, industrial and agricultural land areas and development
  • Maintains and communicates demographic and development data
  • Liaises with industry and government regarding major projects
  • Promotes economic development including site selection, international investment and major project planning and procurement
  • Liaises with local and provincial organizations including Chambers of Commerce, Community Development Institute, and post-secondary education
  • City marketing, communications, brand recognition and reputation, including public relations, tactical marketing and the website