The Front Counter Clerk performs RCMP Detachment reception duties, and skilled data entry work of a varied nature under the general supervision of the Client Services Supervisor. The work involves a wide variety of public contact duties, operating the non-emergency RCMP Detachment switchboard, and operating various police computer systems and related equipment. The incumbent is required to handle and process public front counter complaints/files, prepare and type a variety of documents, and process a wide variety of police records applications and other fee-for-service matters. The job requires the proper handling of monies collected from the public for fee-forservice applications. The work also involves various types of data entry. The position may include occasional pressures from volume of work and emotional strain when dealing with disturbing or offensive material, and difficult customers. The incumbent must exercise courtesy, firmness, tact and diplomacy in a wide variety of contacts with the public and is responsible for the care, accuracy, and attention to detail when preparing, checking, processing, transcribing, filing, and doing data entry. The incumbent is required to ensure confidentiality of RCMP information. See job description below.
