The Front Counter Clerk performs RCMP Detachment reception duties, and skilled data
entry work of a varied nature under the general supervision of the Client Services
Supervisor. The work involves a wide variety of public contact duties, operating the
non-emergency RCMP Detachment switchboard, and operating various police computer
systems and related equipment. The incumbent is required to handle and process
public front counter complaints/files, prepare and type a variety of documents, and
process a wide variety of police records applications and other fee-for-service matters.
The job requires the proper handling of monies collected from the public for fee-forservice applications. The work also involves various types of data entry. The position
may include occasional pressures from volume of work and emotional strain when
dealing with disturbing or offensive material, and difficult customers. The incumbent
must exercise courtesy, firmness, tact and diplomacy in a wide variety of contacts with
the public and is responsible for the care, accuracy, and attention to detail when
preparing, checking, processing, transcribing, filing, and doing data entry. The
incumbent is required to ensure confidentiality of RCMP information.
See job description below.