Frequently Asked Questions By Topic


How can I get vaccinated?

Northern Health has several vaccination clinics available, visit their COVID-19 Immunization Clinic webpage for the most up-to-date information

How can I register a COVID-19 concern or complaint?

Please reach out to Northern Health's Health Protection Central Line at 250-565-7322 or

How can I get more information about COVID-19?

The province has created a phone service, available 7:30 am to 8 pm daily, at 1-888-COVID19, to provide non-medical info about COVID-19, including the latest information on travel recommendations and social distancing.

Northern Health also has set up an information line at 1-844-645-7811.

If you have a health-related issue, please call HealthLinkBC at 8-1-1. 

The Public Health Agency of Canada has also created a toll-free phone number 1-833-784-4397 to answer questions about COVID-19.

Additionally, here are some trusted online sources of information:

Both the Provincial and Federal governments are providing regular updates that are streamed online from one of the many broadcasters. 

What can I do if I think I may be experiencing symptoms of COVID-19?

According to the BC Ministry of Health, if you are experiencing the following symptoms: a fever, cough, sneezing, sore throat, or difficulty breathing you need to self-isolate for at least 10 days. You can check your symptoms online through the BC Ministry of Health's COVID-19 symptom self-assessment tool

Are there any cases in Fort St. John?

The Provincial Health Officer is not releasing that information, but everyone needs to help reduce the spread of COVID-19. Whether at home or in public, all staff, residents, and visitors are asked to take the following personal precautions, as recommended by public health authorities:

  • Wash your hands often with soap and warm water for at least 20 seconds
  • Cough and sneeze into your sleeve
  • Avoid touching your face
  • Stay home
  • Practice social distancing, ensuring people stay 2 metres apart and avoiding close personal contact

Why is the City allowing construction on Site C to continue?

The City does not have jurisdiction over construction activities at BC Hydro's Site C project. Visit the Site C project website for the latest information about their response to COVID-19 and the effects on construction activities. The Provincial Health Officer has issued several guidance documents and orders related to industrial camps.

Council Meetings

Are Council meetings continuing? Are they open to the public?

Yes, Council meetings are open for the public to attend; however, residents are reminded they can also watch Council meetings live or recorded.

Residents can submit correspondence to Council related to Public Hearing and Public Meeting topics, to be included as part of the meeting agenda:

City Services

Where can I find more information and updates on the latest developments?

Further updates on the City of Fort St. John's operations will be provided on our COVID-19 Municipal Updates page and shared through the City's social media channels, specifically Facebook and Twitter.