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Emergency Support Services / May 21, 2024

Notification Page

Emergency Support Services Reception Centre

The City of Fort St. John has opened an Emergency Support Services Reception Centre at the North Peace Arena (9805 - 96 Avenue) to support the Northern Rockies Regional Municipality.

Hours:

Tuesday, May 21 | 9 am - 7 pm

Additional Reception Centres are set up in the following communities (hours vary):

Dawson Creek - Sudeten Hall (1901 Alaska Highway)
Chetwynd - City Hall (5400 Hospital Road)
Prince George - PG Exhibition Grounds (41 Keller St)

Additionally, Sunset Prairie Industry Camp (4591 Braden Road) has space available in single dorm-style rooms with private bedrooms (no pets or alcohol permitted). If this would suit you, you can proceed directly to the camp and staff will register you for ESS on-site (if the gate is closed, please call the number for assistance).

As a reminder, if you don't have a place to stay in Fort St. John, we encourage you to consider going to the other reception centres if you can.

Renewal Support - May 21, 2024

Your support services, such as food and lodging, will expire on Tuesday, May 21 and will be extended for another 7 days until Tuesday, May 28. 

We are working to streamline the renewal process, so please read the following:

CHANGES

As we are supporting over 3,000 evacuees from over 1,000 properties, we CAN’T MAKE CHANGES:
- To your hotel
- The method you have previously received your support (e-transfer or voucher)

FOOD SUPPORT VIA E-TRANSFER

If you are receiving food support via e-transfer, we will process these remotely - you DO NOT NEED to come to the Fort St. John Reception Centre. If you do not get your e-transfer by Wednesday - please call 1-844-537-7377 for support.

HOTEL VOUCHERS

If you are currently staying at a hotel in Fort St. John, please check with your hotel front desk on the morning of Tuesday, May 21. We have completed these support forms and sent them directly to your hotel. We will contact you before Tuesday if we need to move you due to capacity issues.

PHYSICAL VOUCHERS (SHELTER, RESTAURANT OR GROCERIES) 

If you’ve been receiving physical vouchers for shelter allowance (not hotels), campgrounds, restaurants, and groceries, you have two options to renew these services:

  1. Come to the Fort St. John Reception Centre at the North Peace Arena (9805 96 Avenue) between 9 am and 7 pm on Tuesday, May 21
  2. Call the Remote Support line at 250-794-3310 - you will need to pick up the voucher at the Fort St. John Reception Centre (at the door marked Remote Support Pick up) ** Remember to have your BC Services Card app registered and your identity verified, and to complete your profile at https://ess.gov.bc.ca **

Please be patient with our Emergency Support Services Volunteers as they work as quickly as possible to renew services for the over 3,000 evacuees we are supporting in our community.

NEW! Remote Support

We’ve now introduced a convenient option for you - remote support. This means you can now register or renew without visiting the Reception Centre in Fort St. John.
Call our remote referral team if you cannot register at the Reception Centre in Fort St. John or would rather not come down for your renewals.

  1. Call the Fort St. John ESS Reception Centre at 250-794-3310 during Reception Centre hours
  2. Our call takers will take down your information
  3. Our trained volunteers will give you a call back to complete your referrals

Reminder: you must have signed up and verified your identity on the BC Services Card app and created your ESS File at https://ess.gov.bc.ca (if you need assistance with this, call the Service BC Emergency Line at 1-800-387-4258)

Note: Some circumstances will require you to come to the Reception Centre

 

Pre-register for Emergency Support Services

Pre-registering ahead of time will mean you're already set up in the ERA tool and may be eligible for Interac™ e-transfer payments, making it easier to access Emergency Support Services during an emergency.

To pre-register, follow these steps:

Step 1: Visit ess.gov.bc.ca

Step 2: Click “Self-Register Now”

Step 3: Follow the BC Services Card login and registration instructions

Information Resources

BC Wildfire
WebsiteFacebookX (formally Twitter)

Northern Rockies Regional Municipality
Website | FacebookX (formally Twitter) 

North East BC Emergency Alerts

Register for NEBC alerts (www.nebcalerts.com) - if we can reach you, we can notify you! 

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